Most small businesses are held together by manual habits. Follow-up emails that depend on someone remembering to send them, onboarding steps that live in someone's head, client check-ins that fall through the cracks when things get busy. It works until it doesn't. Hite Labs helps service businesses on the South Shore replace those habits with systems that run on their own. The follow-up happens. The onboarding gets done. The client hears from you at the right moment, without you having to think about it. This isn't web design or generic IT support. It's the full client lifecycle: from the moment someone fills out a form on your website to the moment they refer their first friend. Built around how your business actually works, using tools you may already have. Russell Hite brings nearly 20 years of systems design experience to small service businesses that are ready to stop running on duct tape. If you've ever said "I need to follow up with that person" and then didn't, that's where Hite Labs starts.